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Homepage | KompiTech IT Services

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Trafigura
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MGM Studios
BlueBay
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Evergreen
Franklin Templeton

Remote and Onsite Support Services

Offered on KompiTech BLiTS ITSM Platform
Datacenter Infrastructure Field Support

Datacenter Infrastructure Field Support

  • Servers
  • Firewalls
  • Routers
  • Switches
  • Rack and Cabling
Read more
Global Field Engineers

Global Field Engineers

  • Global Onsite Field Engineers
  • IMAC Services
  • Projects
Read more
End-User IT Support

End-User IT Support

  • PCs
  • Printers
  • Phones
  • Conferencing Solutions
  • Retail POS
Read more

Managed Services

Offered on KompiTech BLiTS ITSM Platform
IT Infrastructure Management

IT Infrastructure Management

  • LAN/WLAN Management
  • Systems Management
  • Cloud Services and Migration
Read more
Digital Workplace

Digital Workplace

  • End User Computing
  • 24/7 Service Desk
  • VIP Support
  • Work From Home Support
  • Windows Roll/Out
Read more
IT Staffing

IT Staffing

  • Dedicated Full-time Staffing
  • Temporary IT Staffing
  • Field Service Technicians
  • On-Demand IT Staffing
  • Remote IT Staffing
Read more

Key Benefits
of BLiTS ITSM Platform

  • End-to-End
  • The Ecosystem
  • Digitalized IT Outsourcing
  • Lower Costs

Our platform provides IT outsourcing services combined with ITSM apps, enabling customers to manage their IT needs on a single platform. Your management team will be equipped with the right ITSM tools, providing a full view of the services from cost management to quality and control.

BLiTS-Eco is home to a vast pool of professionally trained local IT engineers, make it easier for you to find the right local IT resources. The ecosystem guarantees the integrity of engineers' qualifications, ensures engineers are trained in providing the best customer service, and minimizes the risk associated with traditional IT outsourcing and staffing.

With digitalization at its core, the BLiTS ITSM Platform leverages new technologies in the digitalization of the ITSM lifecycle, combined with industry best practices. The benefits include autonomous service delivery, real-time information flow, and a reduction on time spent in resolving issues.

With a focus on cost control and ROI through the BLiTS ITSM autonomous service approach, customers can lower their IT outsourcing and audit costs by more than 20%, while retaining the same level of quality. We are making IT outsourcing easier to operate, reducing the resources you currently require to manage your IT.

Request demo


With our on-demand service, you can request support and pay-as-you-go.
You can request support service anytime from our world-class technical team. Tap into our expertise, tools, and automated workflows to strengthen and support your business anywhere globally.

EXPLORE THE SERVICES

 

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Jiri Infrastructure
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Greg Innovation Lead
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Our locations globally

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Headquarter
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Regional offices
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Partners' network
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Prague

KompiTech s.r.o.
Thámova 137/16, Karlín, 186 00, Czech Republic

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Zurich

KompiTech GmbH
Airgate Center, Thurgauerstrasse 40, 8050 Zurich, Switzerland

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Berlin

KompiTech GmbH
Mühlenstrasse 8a, 14167 Berlin, Germany

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London

KompiTech Ltd
1st floor Romer House, 132 Lewisham High Street, London, SE13 6EE, United Kingdom

marker

Cape Town

KompiTech LTD - Rep Office
Bridgeways Precinct, 1 Bridgeway, Century City, Cape Town, 7441, South Africa

marker

New York

KompiTech LLC
33 New Scotland Avenue, Albany, NY 12208. United States

marker

Paris

Spaces Bonne Nouvcelle site
17-21 rue saint fiacre 75002 Paris

marker

Vienna

Vienna, Kohlmarkt
1st, 2nd floor, Kohlmarkt 8-10, Vienna, 1010, Austria

marker

Amsterdam

Amsterdam Sloterdijk Teleport Towers
Kingsfordweg 151, Amsterdam, 1043 GR, Netherlands

marker

Brussels

Brussels, Spaces Stock Exchange
Rue des Poissonniers 13, Brussels, 1000, Belgium

marker

Australia

marker

Brazil

marker

Canada

marker

Chile

marker

Denmark

marker

Estonia

marker

Finland

marker

India

marker

Indonesia

marker

China

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Italy

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Japan

marker

Mexico

marker

New Zealand

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Norway

marker

Poland

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Portugal

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Republic of Korea

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Russian Federation

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Singapore

marker

Spain

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Sweden

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Thailand

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Turkey

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United Arab Emirates

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Vietnam

IT Outsourcing Price Configurator.

3 easy steps to fully customize our managed services to meet your IT needs.
Start your free trial, no commitment necessary.

Contract Period

$ total

$ /user/month

Billed

Company Size

Ticket count

Specify the type of support required and onsite support locations

Specify the support hours

Any issue should be attended to and fixed within

Services Included

Dedicated Service Desk Team and ITSM System
  • Dedicated IT support team, helpdesk and onsite support.

  • Dedicated account manager.

  • Dedicated IT support phone number and email.

  • Employees self-service portal for reporting and tracking IT issues.

  • Portal for requesting new IT devices, access, apps, etc.

  • Providing user guides and how-to articles.

  • Support in your local language and English.

  • Liability insurance with coverage of damages.

  • Billing automation.

  • Workflows and processes automation.

  • Expenses report management

  • Audit log and retention.

  • Service Agreements: SoW (Statement of Work) and MFA (Master Framework Agreement).

  • Custom integration.

View all

Number of SaaS and other Enterprise Applications

Specify the type of support required and onsite support locations

Specify the support hours

Any issue should be attended to and fixed within

Services Included

SaaS Management Automation System
  • Daily admin and monitoring of your entire SaaS stack.

  • Auto-discovery of your entire SaaS apps.

  • SaaS users onboarding automation.

  • Auto-provisioning of SaaS users and groups.

  • Auto-discovery of all unassigned SaaS licenses and save up to 40% cost.

  • Auto-discovery of all unutilized or under-utilized apps auto-discovery.

  • Use with Azure AD, G-Suite or Okta identity providers.

  • View users access audit logs with unlimited retention period.

View all

Number of IT systems and assets

Specify the type of support required and onsite support locations

Specify the support hours

Any issue should be attended to and fixed within

Services Included

IT Assets Management Automation
  • System updates and maintenance

  • System monitoring

  • On-premise assets discovery.

  • Operating system imaging and software installations

  • Cloud assets discovery.

  • Remote users asset discovery.

  • Assets lifecycle management.

  • Vulnerabilities scanning.

  • Seamless integration.

  • Printing devices management and support

  • LAN, WAN, WiFI management and support

  • Network security management and monitoring

  • Support with hardware procurement

  • Hardware disposal with certification

  • Hardware stock management

View all

Common Questions

  • What does the monthly subscription fee cover?

    With the monthly subscription, you’ll get our Service Desk support when you need instant help. When you have queries and need answers right away, our 24/7 Service Desk team acts as your single point of contact to handle both reactive and administrative support for routine tasks.

  • What is the difference between Ad-Hoc and Managed Services?

    Ad-Hoc Service provides you with instant access to the platform and raising tickets. Ideal for a one-off request or project, you can easily request a technician to be dispatched onsite. The Managed Service offers comprehensive IT Service Management with a much larger scope, enabling you to outsource part or all of your IT Service Management.

  • How can I upgrade from Ad-Hoc package to Managed Services?

    You can upgrade from the Ad-Hoc service, just sign-up through this form or contact sales if you need any help.

  • How does the service set up automation work?

    The above KompiTech service configuration tool captures your service expectations and requirements parameters, automatically configure and set-up your autonomous virtual IT support environment. A digital contract is generated based on the provided information, and readily available for download once you log-in to the platform.

  • How do I integrate BLiTS with an ITSM tool my company uses?

    We have created APIs to integrate BLiTS seamlessly with most of the existing ITSM software and applications. Let us know which ITSM tool you use and leave the integration to us.

  • How do I know that an assigned engineer is qualified to complete my ticket?

    We only hire qualified and experienced professionals to ensure that we provide our customers with high quality solutions.  We also have developed the KompiTech BLiTS certification program to ensure the highest level of service.

  • How does KompiTech protect my company's data?

    Data security is our priority. The KompiTech BLiTS platform encompasses thousands of engineers globally yet each customer has a dedicated user channel with exclusive data access.

  • What is the cancelation policy?

    Cancellation is effective at the end of your current subscription period. For the Annual Plan, cancellation is effective at the end of the year for which you have paid. For the monthly plan, cancellation is effective at the end of the month for which you have paid.

See how KompiTech BLiTS is enabling customers

To quickly get support whenever there is an IT issue.

WATCH HOW-TO VIDEO

Anywhere End-Users IT Support. Empower your team to get IT support through your dedicated end-user self service portal. Our support agents can either resolve the issue remotely or onsite.

To easily raise a request for a new company device, an app or system access.

WATCH VIDEO

IT Requests Automation. See how you can automate the IT request processes from a folder, system, and application access requests, to new device, employee onboarding or off-boarding.

With ease to log-in using existing username and password.

WATCH VIDEO

SSO (Single-Sign-On) Integration Sign in to KompiTech BLiTS platform with your existing business Microsoft Office 365 or Google credentials.
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